Feedback and complaints

PSY Business considers a client’s satisfaction as highly important. In case you still have any questions, they may already be answered at the

Frequently asked questions

Nevertheless, it may occur that a client is not completely satisfied. We highly appreciate any feedback that you can provide. After each provided service, we send an online satisfaction questionnaire to all those involved so that we can provide you with an even better service in the future.

Should you have feedback even during the process, then you can always fill out one of our surveys:

If you have any complaints or concerns about the product or treatment, it is important to discuss them directly and openly with those involved. This could enable us to resolve the issue, or provide the possibility to straighten out any potential misunderstandings. If this does not lead to a solution, you can contact us by sending an e-mail to for mediation. In the event of a complaint that cannot be resolved through mediation, an independent complaints committee can be contacted.

Send an email