When a conflict between coworkers seems to be unsolvable, the performance and wellbeing can be influenced to a large extent, possibly leading to (long-term) absenteeism. Mediation can be a useful tool to restore the communication for those involved, when communication is disrupted. As a neutral party, the mediator commences communication, guides the conversations and monitors the process. A sustainable solution can be found not by fighting, but by solving and looking at mutual interests.
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